Privacy Policy
Privacy Policy
Effective Date: April 8, 2026
Last Updated: April 8, 2026
Last Updated: April 8, 2026
Datagain Inc. (“Datagain,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use our website, iOS mobile application, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Datagain Inc. serves users globally. Our servers and data processing infrastructure are located in the United States.
1. Scope of This Privacy Policy
This Privacy Policy applies to information we collect through:
- our website,
- our iOS mobile application,
- communications with you related to the Services, and
- audio transcription, analytics, and related processing services we provide.
This Privacy Policy does not apply to third-party websites, applications, or services that are not operated by Datagain, even if they are linked to or integrated with our Services.
2. Information We Collect
We collect information you provide directly, information collected automatically when you use the Services, and information obtained from service providers or integrations you authorize.
A. Information You Provide to Us
Depending on how you use the Services, we may collect:
- name,
- email address,
- phone number or other contact details,
- company or organization name,
- account credentials,
- support requests and correspondence,
- audio files you upload or record,
- transcripts generated from audio,
- notes, prompts, metadata, or other content you submit through the Services.
B. Usage Information
We may automatically collect information about your use of the Services, such as:
- pages, screens, or features accessed,
- session duration,
- clicks, navigation paths, and interaction patterns,
- timestamps of activity,
- referring URLs or sources,
- general performance and diagnostic information.
We use this information to operate, secure, and improve the Services.
C. Device and Technical Information
When you use our website or iOS mobile application, we may collect certain device and technical information, including:
- device type,
- operating system and version,
- browser type,
- app version,
- IP address,
- device identifiers where permitted by law,
- language and regional settings,
- crash reports, logs, and performance diagnostics.
D. Information From Integrations or Third Parties
If you connect third-party tools or use authentication providers, we may receive account or integration data necessary to provide the requested functionality.
3. Mobile App Permissions
Our iOS application may request access to device features only as needed to provide core functionality.
Microphone
Used to record audio for transcription or related services requested by the user.
Files / Document Access
Used to upload, import, store, and access audio files, transcripts, and related documents within the application.
Notifications
Used to send service-related notifications such as processing updates, operational alerts, account notices, and other important messages.
You can manage app permissions at any time through your device settings. We do not access device resources beyond what is reasonably necessary to provide the Services.
4. Audio Data, Transcription, and AI-Assisted Processing
As part of the Services:
- users may record audio or upload audio files,
- uploaded or recorded audio may be processed to generate transcripts,
- transcripts and related content may be analyzed to provide summaries, insights, analytics, or other requested outputs.
If a user selects AI transcription, Datagain may use Deepgram to process raw audio or transcripts for that requested service. If transcription is performed manually rather than through AI transcription, Deepgram does not access the user’s audio or transcripts.
Audio data, transcripts, and derived outputs may be accessed by authorized personnel only where necessary for service delivery, support, security, abuse prevention, billing, legal compliance, or quality assurance.
Datagain does not use customer data to train generalized machine learning models.
We do not use customer audio or transcript data for purposes unrelated to providing, maintaining, securing, or supporting the requested Services, except as otherwise disclosed in this Privacy Policy or required by law.
5. Cookies and Similar Technologies
We and our service providers may use cookies, SDKs, pixels, local storage, and similar technologies to:
- keep users signed in,
- remember preferences,
- maintain security,
- measure performance,
- understand feature usage,
- improve the functionality of the Services.
Some of these technologies are necessary for the Services to function properly, while others support analytics, diagnostics, and service improvement.
You may be able to control certain technologies through your browser settings, device settings, or cookie preference tools where available. Blocking some technologies may affect the availability or functionality of parts of the Services.
6. How We Use Information
We may use collected information to:
- provide, maintain, and operate the Services,
- create and manage user accounts,
- process transcription, analytics, and related requests,
- authenticate users and secure accounts,
- communicate with users about updates, support, and service issues,
- monitor usage, troubleshoot errors, and improve performance,
- conduct internal testing and product improvement,
- prevent fraud, abuse, misuse, or security incidents,
- comply with legal obligations,
- enforce our terms, contracts, and other legal rights.
7. Legal Bases for Processing
Where required by applicable law, we process personal information on one or more of the following legal bases:
- performance of a contract,
- your consent,
- compliance with legal obligations,
- our legitimate interests, such as improving, securing, and supporting the Services, where those interests are not overridden by your rights.
8. How We Share Information
Datagain does not sell or rent personal information.
We may share information in the following circumstances:
Service Providers and Processors
We may share information with vendors and service providers that help us operate the Services, including:
- Amazon Web Services (AWS) for cloud hosting and infrastructure
- Google Analytics for analytics
- Sentry for crash reporting and diagnostics
- WorkOS for single sign-on (SSO)
- Deepgram for AI transcription when selected by the user
- SendGrid for email notifications and transactional email delivery
- QuickBooks for payment processing and billing-related functions
These providers may process personal information only on our behalf, for the purposes described in this Privacy Policy, and subject to contractual restrictions, confidentiality obligations, and appropriate safeguards.
Within Corporate Transactions
We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate event, subject to applicable confidentiality and legal requirements.
Legal Compliance and Protection
We may disclose information where reasonably necessary to:
- comply with applicable law, regulation, subpoena, court order, or lawful government request,
- enforce our agreements or policies,
- protect the rights, property, or safety of Datagain, our users, clients, personnel, or others,
- detect, investigate, or prevent fraud, abuse, security incidents, or illegal activity.
9. International Data Transfers
Datagain serves users globally, but our servers and data processing systems are located in the United States.
If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.
Where required, Datagain implements appropriate safeguards for cross-border transfers consistent with applicable law.
10. Third-Party Services and Integrations
Our Services may include links to, integrations with, or dependencies on third-party services, such as hosting providers, analytics tools, authentication systems, crash reporting tools, communication platforms, transcription providers, and payment processors.
Those third parties may process information according to their own privacy policies, except where they act solely as our service providers under contractual instructions.
We are not responsible for the privacy practices of third-party services that operate independently of Datagain.
11. Data Security
We implement administrative, technical, and organizational safeguards designed to protect personal information, including as appropriate:
- encryption in transit,
- encryption at rest where applicable,
- secure infrastructure and APIs,
- role-based or need-based access controls,
- logging and monitoring,
- confidentiality obligations for employees and contractors,
- vendor review and access limitation processes.
Despite these safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Client Data and Confidentiality
We treat customer content, including audio recordings, transcripts, and related outputs, as confidential.
Access to such data is limited to authorized personnel and approved service providers who require access for legitimate business purposes such as operating, supporting, securing, or improving the Services, and who are subject to confidentiality and access control obligations.
13. Data Retention
We retain personal information and customer content only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide the Services,
- maintain account functionality,
- fulfill contractual commitments,
- comply with legal, tax, accounting, or regulatory obligations,
- resolve disputes,
- enforce agreements,
- detect or prevent abuse and security incidents.
Audio files and transcripts are stored until they are explicitly deleted by the customer.
Users may self-delete their accounts and associated data through available functionality within the Services. After deletion, certain limited records may be retained as required for legal compliance, fraud prevention, dispute resolution, billing, backup integrity, or other lawful business purposes.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- access personal information we hold about you,
- correct or update inaccurate information,
- request deletion of your personal information,
- object to or restrict certain processing,
- withdraw consent where processing is based on consent,
- request a copy of certain information in a portable format,
- appeal a decision related to a privacy request where required by law.
Users may request account deletion:
- through available in-app or in-service functionality, or
- by contacting us using the contact details listed below.
To protect privacy and security, we may need to verify your identity before fulfilling certain requests.
15. Push Notifications
We may send push notifications regarding:
- service updates,
- transcription or processing status,
- account and security notifications,
- operational announcements related to the Services.
You may disable push notifications at any time through your device settings.
16. Children’s Privacy
The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information through the Services, please contact us so that we can investigate and, where appropriate, delete the information.
If a different minimum age applies under the laws of your jurisdiction, we will comply with applicable local legal requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above.
If we make material changes, we may provide notice through the Services, by email, on our website, or by other reasonable means.
Your continued use of the Services after the effective date of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:
Datagain Inc.
10750 Moore Drive
Parkland, FL 33076
Email: ant@datagainservices.com
Phone: 201-598-1767
10750 Moore Drive
Parkland, FL 33076
Email: ant@datagainservices.com
Phone: 201-598-1767
Effective Date: April 8, 2026
Last Updated: April 8, 2026
Last Updated: April 8, 2026
Datagain Inc. (“Datagain,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use our website, iOS mobile application, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Datagain Inc. serves users globally. Our servers and data processing infrastructure are located in the United States.
1. Scope of This Privacy Policy
This Privacy Policy applies to information we collect through:
- our website,
- our iOS mobile application,
- communications with you related to the Services, and
- audio transcription, analytics, and related processing services we provide.
This Privacy Policy does not apply to third-party websites, applications, or services that are not operated by Datagain, even if they are linked to or integrated with our Services.
2. Information We Collect
We collect information you provide directly, information collected automatically when you use the Services, and information obtained from service providers or integrations you authorize.
A. Information You Provide to Us
Depending on how you use the Services, we may collect:
- name,
- email address,
- phone number or other contact details,
- company or organization name,
- account credentials,
- support requests and correspondence,
- audio files you upload or record,
- transcripts generated from audio,
- notes, prompts, metadata, or other content you submit through the Services.
B. Usage Information
We may automatically collect information about your use of the Services, such as:
- pages, screens, or features accessed,
- session duration,
- clicks, navigation paths, and interaction patterns,
- timestamps of activity,
- referring URLs or sources,
- general performance and diagnostic information.
We use this information to operate, secure, and improve the Services.
C. Device and Technical Information
When you use our website or iOS mobile application, we may collect certain device and technical information, including:
- device type,
- operating system and version,
- browser type,
- app version,
- IP address,
- device identifiers where permitted by law,
- language and regional settings,
- crash reports, logs, and performance diagnostics.
D. Information From Integrations or Third Parties
If you connect third-party tools or use authentication providers, we may receive account or integration data necessary to provide the requested functionality.
3. Mobile App Permissions
Our iOS application may request access to device features only as needed to provide core functionality.
Microphone
Used to record audio for transcription or related services requested by the user.
Files / Document Access
Used to upload, import, store, and access audio files, transcripts, and related documents within the application.
Notifications
Used to send service-related notifications such as processing updates, operational alerts, account notices, and other important messages.
You can manage app permissions at any time through your device settings. We do not access device resources beyond what is reasonably necessary to provide the Services.
4. Audio Data, Transcription, and AI-Assisted Processing
As part of the Services:
- users may record audio or upload audio files,
- uploaded or recorded audio may be processed to generate transcripts,
- transcripts and related content may be analyzed to provide summaries, insights, analytics, or other requested outputs.
If a user selects AI transcription, Datagain may use Deepgram to process raw audio or transcripts for that requested service. If transcription is performed manually rather than through AI transcription, Deepgram does not access the user’s audio or transcripts.
Audio data, transcripts, and derived outputs may be accessed by authorized personnel only where necessary for service delivery, support, security, abuse prevention, billing, legal compliance, or quality assurance.
Datagain does not use customer data to train generalized machine learning models.
We do not use customer audio or transcript data for purposes unrelated to providing, maintaining, securing, or supporting the requested Services, except as otherwise disclosed in this Privacy Policy or required by law.
5. Cookies and Similar Technologies
We and our service providers may use cookies, SDKs, pixels, local storage, and similar technologies to:
- keep users signed in,
- remember preferences,
- maintain security,
- measure performance,
- understand feature usage,
- improve the functionality of the Services.
Some of these technologies are necessary for the Services to function properly, while others support analytics, diagnostics, and service improvement.
You may be able to control certain technologies through your browser settings, device settings, or cookie preference tools where available. Blocking some technologies may affect the availability or functionality of parts of the Services.
6. How We Use Information
We may use collected information to:
- provide, maintain, and operate the Services,
- create and manage user accounts,
- process transcription, analytics, and related requests,
- authenticate users and secure accounts,
- communicate with users about updates, support, and service issues,
- monitor usage, troubleshoot errors, and improve performance,
- conduct internal testing and product improvement,
- prevent fraud, abuse, misuse, or security incidents,
- comply with legal obligations,
- enforce our terms, contracts, and other legal rights.
7. Legal Bases for Processing
Where required by applicable law, we process personal information on one or more of the following legal bases:
- performance of a contract,
- your consent,
- compliance with legal obligations,
- our legitimate interests, such as improving, securing, and supporting the Services, where those interests are not overridden by your rights.
8. How We Share Information
Datagain does not sell or rent personal information.
We may share information in the following circumstances:
Service Providers and Processors
We may share information with vendors and service providers that help us operate the Services, including:
- Amazon Web Services (AWS) for cloud hosting and infrastructure
- Google Analytics for analytics
- Sentry for crash reporting and diagnostics
- WorkOS for single sign-on (SSO)
- Deepgram for AI transcription when selected by the user
- SendGrid for email notifications and transactional email delivery
- QuickBooks for payment processing and billing-related functions
These providers may process personal information only on our behalf, for the purposes described in this Privacy Policy, and subject to contractual restrictions, confidentiality obligations, and appropriate safeguards.
Within Corporate Transactions
We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate event, subject to applicable confidentiality and legal requirements.
Legal Compliance and Protection
We may disclose information where reasonably necessary to:
- comply with applicable law, regulation, subpoena, court order, or lawful government request,
- enforce our agreements or policies,
- protect the rights, property, or safety of Datagain, our users, clients, personnel, or others,
- detect, investigate, or prevent fraud, abuse, security incidents, or illegal activity.
9. International Data Transfers
Datagain serves users globally, but our servers and data processing systems are located in the United States.
If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.
Where required, Datagain implements appropriate safeguards for cross-border transfers consistent with applicable law.
10. Third-Party Services and Integrations
Our Services may include links to, integrations with, or dependencies on third-party services, such as hosting providers, analytics tools, authentication systems, crash reporting tools, communication platforms, transcription providers, and payment processors.
Those third parties may process information according to their own privacy policies, except where they act solely as our service providers under contractual instructions.
We are not responsible for the privacy practices of third-party services that operate independently of Datagain.
11. Data Security
We implement administrative, technical, and organizational safeguards designed to protect personal information, including as appropriate:
- encryption in transit,
- encryption at rest where applicable,
- secure infrastructure and APIs,
- role-based or need-based access controls,
- logging and monitoring,
- confidentiality obligations for employees and contractors,
- vendor review and access limitation processes.
Despite these safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Client Data and Confidentiality
We treat customer content, including audio recordings, transcripts, and related outputs, as confidential.
Access to such data is limited to authorized personnel and approved service providers who require access for legitimate business purposes such as operating, supporting, securing, or improving the Services, and who are subject to confidentiality and access control obligations.
13. Data Retention
We retain personal information and customer content only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide the Services,
- maintain account functionality,
- fulfill contractual commitments,
- comply with legal, tax, accounting, or regulatory obligations,
- resolve disputes,
- enforce agreements,
- detect or prevent abuse and security incidents.
Audio files and transcripts are stored until they are explicitly deleted by the customer.
Users may self-delete their accounts and associated data through available functionality within the Services. After deletion, certain limited records may be retained as required for legal compliance, fraud prevention, dispute resolution, billing, backup integrity, or other lawful business purposes.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- access personal information we hold about you,
- correct or update inaccurate information,
- request deletion of your personal information,
- object to or restrict certain processing,
- withdraw consent where processing is based on consent,
- request a copy of certain information in a portable format,
- appeal a decision related to a privacy request where required by law.
Users may request account deletion:
- through available in-app or in-service functionality, or
- by contacting us using the contact details listed below.
To protect privacy and security, we may need to verify your identity before fulfilling certain requests.
15. Push Notifications
We may send push notifications regarding:
- service updates,
- transcription or processing status,
- account and security notifications,
- operational announcements related to the Services.
You may disable push notifications at any time through your device settings.
16. Children’s Privacy
The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information through the Services, please contact us so that we can investigate and, where appropriate, delete the information.
If a different minimum age applies under the laws of your jurisdiction, we will comply with applicable local legal requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above.
If we make material changes, we may provide notice through the Services, by email, on our website, or by other reasonable means.
Your continued use of the Services after the effective date of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:
Datagain Inc.
10750 Moore Drive
Parkland, FL 33076
Email: ant@datagainservices.com
Phone: 201-598-1767
10750 Moore Drive
Parkland, FL 33076
Email: ant@datagainservices.com
Phone: 201-598-1767
© 2025 Datagain Services. All rights reserved for Ant by Datagain