Privacy Policy
This Privacy Policy explains how Datagain collects, uses, discloses, stores, and safeguards information when you use its website, iOS mobile application, and related services.
Datagain Inc. ("Datagain, we, our, or us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use our website, iOS mobile application, and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Datagain Inc. serves users globally. Our servers and data processing infrastructure are located in the United States.
Scope of This Privacy Policy
This Privacy Policy applies to information we collect through:
- Our website,
- Our iOS mobile application,
- Communications with you related to the Services, and
- Audio transcription, analytics, and related processing services we provide.
This Privacy Policy does not apply to third party websites, applications, or services that are not operated by Datagain, even if they are linked to or integrated with our Services.
Information We Collect
We collect information you provide directly, information collected automatically when you use the Services, and information obtained from service providers or integrations you authorize.
A. Information You Provide Directly
- Account Information: Name, email address, password, company name, job title, and other profile details.
- Customer Content: Audio files, voice recordings, imported media, uploaded documents, notes, instructions, and feedback.
- Communications: Inquiries, customer support messages, surveys, and other communications with us.
- Transaction Information: Records of subscriptions, purchases, billing details, and transaction history.
B. Information Collected Automatically
- Device and Technical Information: Hardware model, operating system version, browser type, unique device identifiers, IP address, mobile network information, preferred language, and app version.
- Usage and Diagnostic Data: Pages or screens viewed, features used, interactions within the Services, crash reports, performance logs, timestamps, error traces, and diagnostic data.
C. Information from Integrations and Third Parties
If you connect third party cloud storage, collaboration platforms, calendar services, or authentication providers to the Services, we may receive information permitted by your permissions with that third party.
D. Payment Processing
Payment transactions are processed by third party payment processors. Datagain does not store full payment card numbers or sensitive verification data on its servers.
Mobile App Permissions
Our iOS application may request access to device features only as needed to provide core functionality.
- Microphone: Used to record audio for transcription or related services requested by the user.
- Files / Document Access: Used to upload, import, store, and access audio files, transcripts, and related documents within the application.
- Notifications: Used to send service-related notifications such as processing updates, operational alerts, account notices, and other important messages.
You can manage app permissions at any time through your device settings. We do not access device resources beyond what is reasonably necessary to provide the Services.
Audio Data, Transcription, and AI Processing
AI-Assisted Processing & Privacy Safeguards
As part of the Services, users may record or upload audio to generate transcripts, which may be analyzed for insights. If AI transcription is selected, Datagain may use Deepgram to process raw audio. If done manually, Deepgram does not access any files.
- Datagain does not use customer data to train generalized machine learning models.
- Authorized personnel only access audio files where necessary for service delivery, support, billing, or legal compliance.
Cookies and Similar Technologies
We and our service providers may use cookies, SDKs, pixels, local storage, and similar technologies to keep users signed in, remember preferences, maintain security, measure performance, understand feature usage, and improve the functionality of the Services.
Some of these technologies are necessary for the Services to function properly, while others support analytics, diagnostics, and service improvement. You may be able to control certain technologies through browser settings, device settings, or cookie preference tools where available. Blocking some technologies may affect the availability or functionality of parts of the Services.
How We Use Information
We may use collected information to:
- Provide, maintain, and operate the Services,
- Create and manage user accounts,
- Process transcription, analytics, and related requests,
- Authenticate users and secure accounts,
- Communicate with users about updates, support, and service issues,
- Monitor usage, troubleshoot errors, and improve performance,
- Conduct internal testing and product improvement,
- Prevent fraud, abuse, misuse, or security incidents,
- Comply with legal obligations, and enforce our terms and legal rights.
Legal Bases for Processing
Where required by applicable law, we process personal information on one or more of the following legal bases:
1. Performance of a contract: To deliver transcription and app functionality.
2. Your Consent: Where you have explicitly given us permission.
3. Compliance with legal obligations: To fulfill legal mandates.
4. Legitimate interests: Such as improving, securing, and supporting the Services.
How We Share Information
Datagain does not sell or rent personal information. We may share information in the following circumstances:
Service Providers and Vendors
We share information with vendors who perform services on our behalf, including hosting, infrastructure, cloud storage, payment processing, transcription processing, crash analytics, customer support software, and email delivery. These providers are authorized to access data only as reasonably necessary to provide services to us.
Corporate Transactions
If Datagain undergoes a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such transaction, subject to standard confidentiality protections.
Legal Requirements and Safety
We may disclose information where required by law, subpoena, court order, regulatory request, or where we believe in good faith that disclosure is necessary to comply with applicable legal obligations, protect our rights, safety, or property, or investigate fraud or security threats.
International Data Transfers
Datagain serves users globally, but our servers and data processing systems are located in the United States.
If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction. Where required, Datagain implements appropriate safeguards for cross border transfers consistent with applicable law.
Third-Party Services and Integrations
Our Services may include links to, integrations with, or dependencies on third party services, such as hosting providers, analytics tools, authentication systems, crash reporting tools, communication platforms, transcription providers, and payment processors.
Those third parties may process information according to their own privacy policies, except where they act solely as our service providers under contractual instructions. We are not responsible for the privacy practices of third party services that operate independently of Datagain.
Data Security
Security Safeguards
We implement administrative, technical, and organizational safeguards designed to protect personal information, including as appropriate:
- encryption in transit,
- encryption at rest where applicable,
- secure infrastructure and APIs,
- role-based or need-based access controls,
- logging and monitoring,
- confidentiality obligations for employees and contractors,
- vendor review and access limitation processes.
Despite these safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Client Data and Confidentiality
We treat customer content, including audio recordings, transcripts, and related outputs, as confidential.
Access to such data is limited to authorized personnel and approved service providers who require access for legitimate business purposes such as operating, supporting, securing, or improving the Services, and who are subject to confidentiality and access control obligations.
Data Retention
Data Retention & Self-Deletion Policy
We retain personal information and customer content only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide the Services,
- maintain account functionality,
- fulfill contractual commitments,
- comply with legal, tax, accounting, or regulatory obligations,
- resolve disputes,
- enforce agreements,
- detect or prevent abuse and security incidents.
Audio files and transcripts are stored until they are explicitly deleted by the customer.
Users may self delete their accounts and associated data through available functionality within the Services. After deletion, certain limited records may be retained as required for legal compliance, fraud prevention, dispute resolution, billing, backup integrity, or other lawful business purposes.
Your Privacy Rights
Privacy Rights, Verification & Opt-Out
Depending on your location and applicable law, you may have the right to:
- access personal information we hold about you,
- correct or update inaccurate information,
- request deletion of your personal information,
- object to or restrict certain processing,
- withdraw consent where processing is based on consent,
- request a copy of certain information in a portable format,
- appeal a decision related to a privacy request where required by law.
Users may request account deletion:
• through available in-app or in-service functionality, or
• by contacting us using the contact details listed below.
To protect privacy and security, we may need to verify your identity before fulfilling certain requests.
Push Notifications
We may send push notifications regarding service updates, transcription or processing status, account and security notifications, and operational announcements related to the Services.
You may disable push notifications at any time through your device settings.
Children's Privacy
The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information through the Services, please contact us so that we can investigate and, where appropriate, delete the information. If a different minimum age applies under the laws of your jurisdiction, we will comply with applicable local legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above.
If we make material changes, we may provide notice through the Services, by email, on our website, or by other reasonable means. Your continued use of the Services after the effective date of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.
Contact Information
For legal notices, questions regarding these Terms & Conditions, or other official communications, please contact:
Datagain, Inc.
10750 Moore Drive
Parkland, FL 33076
Email Address
ant@datagainservices.comPhone Number
201-598-1767Privacy Policy
This Privacy Policy explains how Datagain collects, uses, discloses, stores, and safeguards information when you use its website, iOS mobile application, and related services.
Datagain Inc. ("Datagain, we, our, or us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use our website, iOS mobile application, and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Datagain Inc. serves users globally. Our servers and data processing infrastructure are located in the United States.
Scope of This Privacy Policy
This Privacy Policy applies to information we collect through:
- Our website,
- Our iOS mobile application,
- Communications with you related to the Services, and
- Audio transcription, analytics, and related processing services we provide.
This Privacy Policy does not apply to third party websites, applications, or services that are not operated by Datagain, even if they are linked to or integrated with our Services.
Information We Collect
We collect information you provide directly, information collected automatically when you use the Services, and information obtained from service providers or integrations you authorize.
A. Information You Provide Directly
- Account Information: Name, email address, password, company name, job title, and other profile details.
- Customer Content: Audio files, voice recordings, imported media, uploaded documents, notes, instructions, and feedback.
- Communications: Inquiries, customer support messages, surveys, and other communications with us.
- Transaction Information: Records of subscriptions, purchases, billing details, and transaction history.
B. Information Collected Automatically
- Device and Technical Information: Hardware model, operating system version, browser type, unique device identifiers, IP address, mobile network information, preferred language, and app version.
- Usage and Diagnostic Data: Pages or screens viewed, features used, interactions within the Services, crash reports, performance logs, timestamps, error traces, and diagnostic data.
C. Information from Integrations and Third Parties
If you connect third party cloud storage, collaboration platforms, calendar services, or authentication providers to the Services, we may receive information permitted by your permissions with that third party.
D. Payment Processing
Payment transactions are processed by third party payment processors. Datagain does not store full payment card numbers or sensitive verification data on its servers.
Mobile App Permissions
Our iOS application may request access to device features only as needed to provide core functionality.
- Microphone: Used to record audio for transcription or related services requested by the user.
- Files / Document Access: Used to upload, import, store, and access audio files, transcripts, and related documents within the application.
- Notifications: Used to send service-related notifications such as processing updates, operational alerts, account notices, and other important messages.
You can manage app permissions at any time through your device settings. We do not access device resources beyond what is reasonably necessary to provide the Services.
Audio Data, Transcription, and AI Processing
AI-Assisted Processing & Privacy Safeguards
As part of the Services, users may record or upload audio to generate transcripts, which may be analyzed for insights. If AI transcription is selected, Datagain may use Deepgram to process raw audio. If done manually, Deepgram does not access any files.
- Datagain does not use customer data to train generalized machine learning models.
- Authorized personnel only access audio files where necessary for service delivery, support, billing, or legal compliance.
Cookies and Similar Technologies
We and our service providers may use cookies, SDKs, pixels, local storage, and similar technologies to keep users signed in, remember preferences, maintain security, measure performance, understand feature usage, and improve the functionality of the Services.
Some of these technologies are necessary for the Services to function properly, while others support analytics, diagnostics, and service improvement. You may be able to control certain technologies through browser settings, device settings, or cookie preference tools where available. Blocking some technologies may affect the availability or functionality of parts of the Services.
How We Use Information
We may use collected information to:
- Provide, maintain, and operate the Services,
- Create and manage user accounts,
- Process transcription, analytics, and related requests,
- Authenticate users and secure accounts,
- Communicate with users about updates, support, and service issues,
- Monitor usage, troubleshoot errors, and improve performance,
- Conduct internal testing and product improvement,
- Prevent fraud, abuse, misuse, or security incidents,
- Comply with legal obligations, and enforce our terms and legal rights.
Legal Bases for Processing
Where required by applicable law, we process personal information on one or more of the following legal bases:
1. Performance of a contract: To deliver transcription and app functionality.
2. Your Consent: Where you have explicitly given us permission.
3. Compliance with legal obligations: To fulfill legal mandates.
4. Legitimate interests: Such as improving, securing, and supporting the Services.
How We Share Information
Datagain does not sell or rent personal information. We may share information in the following circumstances:
Service Providers and Vendors
We share information with vendors who perform services on our behalf, including hosting, infrastructure, cloud storage, payment processing, transcription processing, crash analytics, customer support software, and email delivery. These providers are authorized to access data only as reasonably necessary to provide services to us.
Corporate Transactions
If Datagain undergoes a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such transaction, subject to standard confidentiality protections.
Legal Requirements and Safety
We may disclose information where required by law, subpoena, court order, regulatory request, or where we believe in good faith that disclosure is necessary to comply with applicable legal obligations, protect our rights, safety, or property, or investigate fraud or security threats.
International Data Transfers
Datagain serves users globally, but our servers and data processing systems are located in the United States.
If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction. Where required, Datagain implements appropriate safeguards for cross border transfers consistent with applicable law.
Third-Party Services and Integrations
Our Services may include links to, integrations with, or dependencies on third party services, such as hosting providers, analytics tools, authentication systems, crash reporting tools, communication platforms, transcription providers, and payment processors.
Those third parties may process information according to their own privacy policies, except where they act solely as our service providers under contractual instructions. We are not responsible for the privacy practices of third party services that operate independently of Datagain.
Data Security
Security Safeguards
We implement administrative, technical, and organizational safeguards designed to protect personal information, including as appropriate:
- encryption in transit,
- encryption at rest where applicable,
- secure infrastructure and APIs,
- role-based or need-based access controls,
- logging and monitoring,
- confidentiality obligations for employees and contractors,
- vendor review and access limitation processes.
Despite these safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Client Data and Confidentiality
We treat customer content, including audio recordings, transcripts, and related outputs, as confidential.
Access to such data is limited to authorized personnel and approved service providers who require access for legitimate business purposes such as operating, supporting, securing, or improving the Services, and who are subject to confidentiality and access control obligations.
Data Retention
Data Retention & Self-Deletion Policy
We retain personal information and customer content only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide the Services,
- maintain account functionality,
- fulfill contractual commitments,
- comply with legal, tax, accounting, or regulatory obligations,
- resolve disputes,
- enforce agreements,
- detect or prevent abuse and security incidents.
Audio files and transcripts are stored until they are explicitly deleted by the customer.
Users may self delete their accounts and associated data through available functionality within the Services. After deletion, certain limited records may be retained as required for legal compliance, fraud prevention, dispute resolution, billing, backup integrity, or other lawful business purposes.
Your Privacy Rights
Privacy Rights, Verification & Opt-Out
Depending on your location and applicable law, you may have the right to:
- access personal information we hold about you,
- correct or update inaccurate information,
- request deletion of your personal information,
- object to or restrict certain processing,
- withdraw consent where processing is based on consent,
- request a copy of certain information in a portable format,
- appeal a decision related to a privacy request where required by law.
Users may request account deletion:
• through available in-app or in-service functionality, or
• by contacting us using the contact details listed below.
To protect privacy and security, we may need to verify your identity before fulfilling certain requests.
Push Notifications
We may send push notifications regarding service updates, transcription or processing status, account and security notifications, and operational announcements related to the Services.
You may disable push notifications at any time through your device settings.
Children's Privacy
The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information through the Services, please contact us so that we can investigate and, where appropriate, delete the information. If a different minimum age applies under the laws of your jurisdiction, we will comply with applicable local legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above.
If we make material changes, we may provide notice through the Services, by email, on our website, or by other reasonable means. Your continued use of the Services after the effective date of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.
Contact Information
For legal notices, questions regarding these Terms & Conditions, or other official communications, please contact:
Datagain, Inc.
10750 Moore Drive
Parkland, FL 33076
Email Address
ant@datagainservices.comPhone Number
201-598-1767Privacy Questions?
Have questions regarding Datagain privacy practices or your privacy rights?
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