Transcription, Summarization & Analysis Tools for Customer Service and Sales Teams
We assist Customer Service and Sales teams by transforming every customer interaction into clear, actionable insights by providing transcription, summarization, and AI-powered analysis. Our services make conversations easy to document, search, and act on across support queries, technical troubleshooting, and sales calls.
Use Cases
We transcribe and summarize support calls and chats to help agents resolve issues faster, spot recurring problems, and keep accurate records for training and quality assurance.
We document technical support calls with precise transcripts that improve escalation, strengthen troubleshooting guides, and enhance technical documentation.
We capture sales calls and demos, turning them into summaries with client feedback, objections, and next steps, making follow-ups easier and CRM entries more consistent.
Services
Transcription
Fast and efficient, designed for high-volume calls and quick documentation. Ideal for recurring activities like support logs, routine follow-ups, and sales call summaries.
Fast Turnaround: Get transcripts within minutes for immediate review.
Scalable: Handle thousands of calls at once without added expense.
Edit as You Go: Use playback, timestamps, speaker labels, and quick editing tools.
Multilingual Ready: Supports 100+ languages for global customers.
Transcription
For conversations where every word counts, our professional transcribers review ensures the highest accuracy and clarity. Ideal for sensitive customer cases, technical escalations, or compliance-heavy sales interactions.
Maximum Accuracy : Reliable for sensitive cases, escalations, and high-value sales deals.
Speaker Identification: Clearly track who said what in multi-party calls.
Detailed Records: Capture promises, objections, and resolutions with precision.
Secure & Compliant: Meets strict data confidentiality and compliance standards.
Find exact quotes, promises, or compliance phrases in seconds and no replaying recordings, no manual searching.
Services
We simplify long conversations into concise, actionable summaries. Whether it’s a customer complaint, technical troubleshooting call, or a detailed sales demo, summaries highlight what matters most so teams can act faster and smarter.
Instant Summaries
Get key points, decisions, and outcomes without manual note-taking.
Action Items
Clearly highlight next steps and follow-ups for support or sales reps.
Smart Workflows
Draft personalized follow-up emails and notes for CRM tools like Salesforce or HubSpot.
Training Ready
Use summarized calls as a resource library for onboarding and coaching.
Services
Analysis
Our analysis tools help organizations move beyond transcripts to identify trends, sentiment, and opportunities hidden in conversations. Choose between AI-driven self-coding for speed or expert-coded analysis for depth and accuracy, depending on your needs.
AI Analysis
Spot recurring issues, sentiment patterns, and customer pain points instantly.
Expert Coding
Deep dive into themes, objections, and opportunities with human-led qualitative analysis
CRM Insights
Extract action items, competitor mentions, and key themes for strategy and reporting.
Scalable Reports
Generate performance insights across thousands of calls for QA and training.
Benefits
Data Privacy & Security: All customer and sales conversations are encrypted and handled with strict confidentiality.
Transparent Pricing: Pay only for the minutes you use perfect for scaling across support teams or sales orgs.
Multi-Format Support: Works with Zoom, Teams, call center platforms, and all major audio/video formats.
Scalable: Whether you manage a small support desk or global sales force, our services scale seamlessly.
Testimonials
DataGain is a wonderful resource! I have always had reliable and friendly service from them. A+++
Assistant Professor
Johns Hopkins University
This service was wonderful. Timely, accurate, and very helpful for helping me meet my timeline goals for my project. Thanks!
MD, MSPH
University of North Carolina
Datagain has been an indispensable part of our business. They have provided us with incredibly fast, accurate, and affordable transcripts that we require in order to create the quality product that our clients expect from us. They have been wonderful to collaborate with, and always quick to respond to our changing needs. We are proud to recommend their services to anyone in need of transcription!
Video Editor & Post-Producer, Multimedia Communications
Albert Einstein college of medicine
The Datagain team provided timely service and the whole process was very smooth and professional. The transcripts are clean and accurate. Overall great experience.
Professor
The Rand Corporation
Everything from set up, to uploading our first recording, to getting the transcripts delivered in a timely fashion, and customer service has been nothing short of excellent!
Research Coordinator
Boston Medical Center
