Frequently Asked Questions
Please click here to register your free account with us.
It’s simple! Once you log in, click on New Project, type in the name of your project, upload the files, select the desired variables and just click submit. If you encounter any difficulties please contact us and our representatives will be available to assist you.
We support all major audio and video file types, including wav, mp3, voc, wma, arf, mp4, ds2, m4a, avi, MTS, mov, m4v, wmv, amr, and dss.
Even if there is a file type that hasn’t been mentioned above, we can convert it on our end to a supported file type and get it transcribed for you. Contact us to know more.
Our upload page also supports Google Drive links.
You can share your Zoom recordings with us in two ways:
- If you have the recorded audio/video files, you can directly upload them to our portal.
2. Alternatively, if you have the meeting link of the recording, you can share the link with us via email along with its password. Contact us to know more.
We currently provide transcription services to and from English, Spanish, French, Dutch, German, Italian, Portuguese, Mandarin, Russian, Indonesian, Japanese, Korean, Arabic, Haitian Creole, Turkish, Hebrew, Farsi, Persian, Malay, and many more. Please contact us to know more about the supported languages.
Yes, we do. We will be happy to demonstrate the quality of our services by transcribing a short 20-minute file for you. Please send us the recording and we will transcribe it completely free of charge. There is no obligation to continue if you are unsatisfied with the results. Please contact us and our representatives will be available to assist you with the process.
Yes, you can share any supporting materials with us. Contact us to know more.
Pricing and Services
● False starts and stutters
● Emotions such as [pauses], [laughs], and [cries].
● Fillers words such as ‘yeah’, ‘hmm’, ‘um’, ‘ugh’.
● Usage of ‘So’, ‘And’, ‘You know’, at the start of sentences.
● 5 Days turnaround is $1.25/min.
● 3 Days turnaround is $1.75/min.
● 24 hours turnaround is $2.25/min.
Yes, we do process Purchase orders. Please reach us at firstname.lastname@example.org and we will guide you through the process.
Security and Confidentiality
Sure! Please you may get more information by visiting our Security & Privacy page.
Please feel free to connect with us at email@example.com
We do thematic analysis which involves tagging/annotating to create sub-themes by categories. We cluster sub-themes to create broader themes and deliver a report in a stroy format.